F.A.Q


How can I use my Basket?

Your Basket is where all the items you love are held ready for purchase. A subtotal is available, as well as a total breakdown of cost. You can also apply the desired promo coupon code there as well.

How long do the items stay in my basket?

Items will remain in your basket as long as they are in stock. If an item is out of stock it will automatically be removed, you can add it back once the item is back in stock or replace it with another item of your choice.

Can I pay cash on delivery?

Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

What are your payment methods?

We accept the following payment methods:
American Express, Mastercard, Discover, PayPal, Credit Card and Debit Card.
We do not accept payment via bank transfer.

Do you ship worldwide?

Yes, we ship worldwide.

What are the estimate delivery times after the shipment?

Delivery time for UK and Europe is 1-3 business days, for USA and Canada 2-4 business days, for rest of the world 2-5 businness days.

What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Free Shipping Worldwide On All Orders Over $99

Is vat included in your prices?

Yes, VAT is included in all our prices.

Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

What do I do if I receive a defective or damaged item?

We will work on fixing any defect from our end right away.

If it happened that you received a damaged or a defective item, please email us to Support@TurkishGiftBuy.com, with your Order ID, Defected Product ID & Name, Full Length, Close-up of defect & interior- exterior labels and tag photos.

We will get back to you as soon as possible. Our support team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty items.

Within how many days should I return a product that I have purchased?

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. Please check our Refund policy

What do I do if I have a missing item from my order?

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If it has, request a loss adjustment report from the freight company and kindly inform the company officials on the issue. 

If your package is not damaged but you are missing an item, contact our support team or e-mail us at Support@TurkishGiftBuy.com with your order details and missing product's item code. We will update you and resolve the issue as fast as possible.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Important! The costs of return delivery must be paid by the customer. 

How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.

How can I track my order ?

Each order is shipped by UPS or DHL and we will inform your tracking number immedeatly after your order is shipped. 

Can I cancel my order?

Yes! Orders can be cancelled by contacting our Support@TurkishGiftBuy.com and providing them with your order number and contact details.

Important! You can cancel during the 24 hours prior to shipping. 

I cancelled my order. Will I be refunded shipping fee too?

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

Can I get information about the place of manufacture and the hygiene conditions of your products?

All of our products are manufactured in Turkey and shipped from our main warehouse located in Istanbul, Turkey. There are no reports indicating that textile and gift products may contain COVID-19 virus. Plus, we are sterilizing our warehouse on a daily basis with the silver ion disinfection method. We've taken all the necessary precautions to deliver your orders in accordance with hygiene rules. You can shop from TurkishGiftBuy.com with peace of mind. Thank you for your sensitivity, we hope the world overcomes this dire situation as soon as possible.