Política de reembolso

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. 

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed). You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@TurkishGiftBuy.com. If your return is accepted, we’ll send you as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Support@TurkishGiftBuy.com.

Important! The costs of return delivery must be paid by the customer. 

TurkishGiftBuy.com is not responsible for creating a return shipment label or charging the costs back to customer. Refunds will be made for only for product costs; shipping (both outgoing and incoming) and any customs fees and taxes etc. are excluded from refund amount. 

After sending the product back, you have to keep the code that given by the cargo firm.

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't recieved your refund within 14 days, please check with your bank first, If you still haven't recieved your refund, please contact Support@TurkishGiftBuy.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food & drinks), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.