Politique d'expédition

How long does a delivery take?

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company. We deliver all your orders by Express Shipping.

What are the estimate delivery times after the shipment?

Delivery time for UK and Europe is 1-3 business days, for USA and Canada 2-4 business days, for rest of the world 2-5 businness days.

How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  

What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Free Shipping Worldwide On All Orders Over $30

Is vat included in my prices?

Yes, VAT is included in all our prices.

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

How can I track my order ?

Each order is shipped by UPS or DHL and we will inform your tracking number immedeatly after your order is shipped. 

Do you ship worldwide?

Yes, we ship worldwide.

What should I pay attention to when I receive my order?

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torned, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company. Once completed, kindly inform us of the situation by contacting our Support@TurkishGiftBuy.com.

They tried to deliver my order but I wasn`t home, what should I do?

If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch. *

*You should pick up your order from the branch within 3 days. Otherwise, your order will be returned to our company, TurkishGiftBuy.com.

Can I receive my order from the branch?

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

Can I update my delivery address? 

Sure. You may contact our Support@TurkishGiftBuy.com and request to change your delivery address information after you've placed your order.